Provide your users with automated support in more languages, and increase the number of conversations Fin AI Agent gets involved in.
Fin AI Agent now supports AI Answers in:
Arabic, Bengali, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, German (Formal), Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Mongolian, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Simplified Chinese, Slovenian, Spanish, Swahili, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, and Vietnamese.
Multilingual experience
Fin will automatically detect and reply to customers in the supported languages you have added to your workspace settings.
Fin will generate answers using content that is available to Fin AI Agent.
Fin will first search for the answer using content that is available in the language a question was written in. For example, if a user writes their question in French, Fin will search for an answer in your available French content (i.e. articles, snippets, PDF files, etc).
If you have enabled Real-time translation, when Fin can’t find relevant support content in the customer’s language, it will translate existing content in another language (your chosen fallback language).
How to set up multilingual Fin
Follow three steps:
Select your supported languages.
Add content in those languages and make it available for AI Agent.
Enable real-time translation.
optional
Select your supported languages
Select the languages you want Fin to support from Settings > Workspace > General.
Add content and make it available for AI Agent
Go to Knowledge > Content and add content in the languages you want Fin to support. Make sure you've enabled it for Fin AI Agent.
Learn how to add translations to public articles in your Help Center.
Real-time translation optional
By enabling real-time translation, Fin can work in all your supported languages without needing content in each language – instead, you only need to create content in one language.
Go to Settings > AI & Automation > Fin AI Agent > Fin’s multilingual support and enable "Real-time translation". Then in the dropdown menu, select the language of the content you want Fin to translate into other languages, and save your changes. The Default language option is your workspace's default language.
Once this setting is enabled:
Fin will first try to reply using relevant content in the customer's language.
If there is no relevant content in the customer's language, Fin will then try to find content in your chosen language, and translate it in real-time to the customer's language (provided it is a language supported by your workspace).
Preview Fin AI Agent in different languages
Before setting Fin AI Agent live, you can test it by using the Messenger preview from AI & Automation > Fin AI Agent > Overview > Fin over chat. There is a dropdown below the Messenger to select the language you want to preview.
The conversations generated in the preview will appear in your inbox under the name Preview user so you can also see how these conversations will appear to teammates.
Monitor Fin AI Agent conversations in different languages
After you’ve set Fin live, a new Fin AI Agent view will automatically be created in the Inbox and pinned to all teammates’ lists.
You can also create a custom view by language(s). Use the Fin involved and Language options to set up your view.
Evaluate how Fin AI Agent performs in different languages
Once you’ve set Fin AI Agent live, you’ll have access to the Fin AI Agent report found in Reports > Automation > Fin AI Agent.
You can filter the report by language. Click on Add filter > Language, and then select the languages you would like to filter the report by.
You can also create custom reports using these Fin metrics.
How Fin AI Agent's language detection works
You can read all about how Fin detects a customer’s language in this article: Automatic language detection in conversations.
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